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by PowerReviews
The Stern and Foster Medium Pillow Top Mattress has completely transformed my sleeping experience. It's more than just a mattress; it's like sleeping on a cloud. Pros: Luxurious Pillow Top: The pillow top layer offers an exquisite balance between softness and support. It cradles your body in heave...
I bought a bed on 02/14/2019 from mattress firm online. It was delivered to me on the 02/21/21 well the bed which is a firm is very hard. Then there is the smell that smells like when you boiled hard boiled eggs and removed the shell that stink. Well I guess mattress firm is using the consumer tag a...
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Comments about Studio Tight Top Medium
I could write a book here but this bed is AMAZING. I have had my joint pain disappear, this is the best sleep I have ever gotten. This mattress is heavy, feels the perfect mix of firm but cushy. I generally like a more firm bed and my partner and I wanted something with a higher weight limit. I sleep amazing in this bed and we have very little motion transfer between us. I can't recommend this product enough. The delivery was easy and I also bought new bed bases so I am loving my refreshed bedroom !!
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Comments about Estate Hurston Tight Top
I have a Stearns and Foster Hurston and Rockwell mattress that have both been approved for warranty because of sag issues in just 4 years of use. For reference, we weight 130lbs and 160lbs. However, the real problem lies in the customer service for the warranty issue. S&F indicated the replacement for the Hurston is the Studio line mattress that only comes in a medium, which does not match the firm Hurston I have now. I requested four times for a representative to talk through the the layers and materials used in the current Studio line and the current Estate firm line, and compare that to the Hurston. I even included a schematic of each mattress for the employees to reference. They refused every time and indicated that their computer system indicates a Studio is the comparable mattress and that no further discussion is an option. Even on the phone the representative indicated I could not speak with a manager, and that he would not discuss the differences with me. I find this ironic, being that the company should know their mattresses best and should clearly be able to discuss each mattress in depth with a customer who asks about each line. All day long salesmen and saleswomen in showrooms across the country will discuss the differences of each mattress, but Stearns and Foster representatives refuse. There is a clear difference between the Hurston and the Studio, being that the spring system is NOT comparable, nor are other materials. The Hurston uses the Intellicoil that is found in the current Estate line, the Studio uses a standard, lower end spring. Sealy indicated they'd be happy to "upgrade" for a charge. The question is, if I upgrade, will they be willing to tell me about the materials and layers in the "upgraded" mattresses they sell, or will they refuse? Moreover, it's shocking to charge a customer for a mattress "upgrade" that contains similar internals for the mattress I have currently, and for the same firmness level. So, please take this review as a warning. For a higher end mattress company to treat their customers as they did, is shameful at best. The BBB has been notified of the issue as well. Moreover, if you're looking for a mattress that lasts over 4 years before it sags greater than 1.5", I suggest looking at other companies. Stearns and Foster, you have lost a customer for life, this includes Sealy and Tempurpedic brands as well. Shame on you for treating customers with such disrespect.
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I researched mattresses for a long time and was previously in the business thus I felt somewhat knowledgeable…. In less then a month I realized this mattress was terrible and it wasn't just me getting use to it. I called the store where I purchased it and there was no return…even though they sold me a complete cover that was required if I needed to return it….I then called the company and they said whatever policy the store has is their policy. The end Absolutely ridiculous that they had zero interest in the customers satisfaction. I can't help but think this is a manufacturing problem as I thought this brand was higher end. I couldn't have been more wrong. And of course after all of this I have found plenty of reviews saying their experience with quality is the same as mine. I'm sure S and F makes some good mattresses but this is not one of them and shame on them for not offering an exchange resolution . Not sure why you'd want customers to be so unhappy from almost day one.
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Comments about Studio Tight Top Medium
Excellent
Verified Buyer
Submitted as part of a sweepstakes entry
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Comments about Studio Pillow Top Medium
I have been having back problems on our old mattress. Woke up every morning with back pain. After purchasing this mattress my back has had no pain. Love sleeping in it! Look forward to laying down every night. Delivery was great! Very happy customer.
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Comments about Estate Hurston Tight Top
This is the worst bed ive EVER had.!!! The sagging starting about 4 months after we got it. My mom and i both got the same bed, at the same time And only has got worse over time. We have had it for about 4 years now and the body aches are real, cant even turn because its sagging so much feels like im in a cocoon. Unfortunately we can't afford another mattress, and the "guarantee is a joke" They have come out to look at my moms 2x and said. Well its not bad enough to be replaced. Its 1/4 inch off in order to be replaced.. really. So FYI dont buy this bed !
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Comments about Estate Hurston Tight Top
Product was good from the start, however, after 4 or 5 years, we are not so impressed. We both wake with backaches every day and never get a full restful sleep. For the money we spent, we would have expected a lot more. We are actually shopping for a new mattress (not sure of the brand we will purchase).
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Comments about Studio Tight Top Medium
Slept better and don't have a humo like our old one!
Verified Buyer
Submitted as part of a sweepstakes entry
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Comments about Studio Pillow Top Medium
We have been sleeping on our new mattress for over on month now and it is Perfect! Exactly what we wanted. Having been sleeping on a Stearns and Foster mattress for the last nearly 10 years we were very happy with this new one!
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Comments about Estate Hurston Tight Top
We bought this mattress 12/3/21 for my husband and I. When we got it we thought it was great. After the first year we noticed that where we each lay on the bed we had dips in the bed. Every few months we turn the bed top to bottom. Can't flip a mattress anymore. After 2 years of sleeping on this mattress I can't stand it. I am a side sleeper and when I turn over in the night I moan in pain. I have had back surgery and a broken back. When I get up in the morning I can't stand up straight because my back hurts so much. This is supposed to have a 10 year warranty. I don't think it should have dips in it. We are not heavy people. I took the matters cover off to see if the dip s show but they don't. There is a ridge down the center of the bed where no one sleeps. I am sleeping in the guest room on a firm 20 year old kingsdown this week that has been slept on very little and looks new. It is great and I wish I could find one like it to replace the S&F but they don't make mattresses like that anymore. They cost way too much money to get a new one and it kills my back. It makes me sick that this expensive mattress kills my back and felt good for a year.