Delivery, Shipping & Pick-up Policy
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Delivery, Shipping & Pickup Information

Delivery, Shipping & Pickup Services

Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available.

Currently, we are only able to deliver or ship furniture within a store's local delivery area and are unable to ship merchandise by alternate methods.

All online orders must be paid in full at the time of purchase.

Services

Delivery Service

To ensure smooth delivery of your furniture, please review the following delivery policies:

  • All online orders must be paid in full at the time of purchase
  • 3-days prior to your scheduled delivery, our service store will contact you via your preference (text, email or call) to confirm your scheduled delivery.
  • 2-days prior to your scheduled delivery date, our service store will contact you via your preference (text, email or call) to confirm an estimated 3-hour time window for your delivery.
  • On the day of delivery, you will receive a call at least 30 minutes prior to your delivery arrival. If you are not home at time of delivery, there will be a $99 fee applied to your order.
  • If you must reschedule your delivery date, please notify your service store immediately or email us at websupport@vcf.com Orders rescheduled within 24 hours of delivery will be charged a $49 rescheduling fee.
  • In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed. In inclement weather, the delivery team will need a clear path from the street to the front door.
  • Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
  • We cannot deliver to anyone under age 18.
  • If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.

Manufacturer Parcel Shipping Service

Our Shipping Services Include:

  • Free Shipment of furniture to your home
  • Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: FedEx, UPS, and Ground Freight Expeditors.
  • Merchandise is shipped ground and can take up to 5 days to be delivered depending on your location
  • After an order has shipped, tracking information is emailed to your registered email address
  • If, during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery.
  • Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s). Find your nearest store here.

Merchandise Pickup Service

Pickups can be made at most of our store locations or distribution centers.

To ensure smooth pickup of your furniture, please review the following pickup policies:

  • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the service store in advance
  • Online orders must be paid in full at the time of purchase
  • On the scheduled day, please proceed to the pickup/loading area with your receipt
  • Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle
  • Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage
  • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.
  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.
  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.

Reporting Damaged or Defective Furniture

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel.

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. Damaged merchandise will be repaired or replaced. Customers who have merchandise shipped from a vendor are required to return the merchandise to their local store if repair or return is required.

If during or after you have picked up your furniture you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pickup merchandise from the store or have merchandise shipped directly to their home, are required to return the merchandise to the store for service or exchange.

Returns and Exchanges

Merchandise Delivered By Store

For 5-Star Delivery service, merchandise will be delivered to you and assembled, excluding merchandise advertised as requiring customer assembly. You will also receive, for a period of one-year, in-home service for any repair of defective items if, at the time of service, you live within the store's service and delivery area. If you no longer live within the store's service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.

If your merchandise or property has been damaged during delivery, you must notify store personnel within 7 days of the date of the delivery. Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery.

Merchandise Received By Manufacturer Parcel Shipping

Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s). Find your nearest store here..

Merchandise Picked Up By Customer

Stores do not have the ability to hold merchandise past the scheduled date of pick-up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pickup, inspect your merchandise for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange. It is your responsibility to properly secure and tie down merchandise to your vehicle. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise.