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by PowerReviews
I purchased this Smart Base for the head and foot tilt functions. I am a Rheumatoid Arthritis sufferer and lead a physical life so any relief is welcome. Although this bed comes with many added extras (under lights, USB charging ports, massager, sleep monitor etc..) I doubt they will get regular use...
Despite repeated calls, emails and texts, Tempur-Pedic still fails to understand the simple basis of our dispute. Our home internet and router fully comply with the stated requirements for Sleeptracker AI (a 2.4GHz or 5GHz Wi-Fi router connected to an active home internet) as explained by the sales ...
Reviewed at
1) Sleep not better in any way 2) Only the mattress is returnable. You'll receive indications throughout the buying process that it's returnable, but only the mattress is, the power base is not. The company does not indicate this except for those that read the fine print. The power base is amazing to try but has no impact on sleep and is a complete waste of money; I wonder if the reason the return policy is as such is because they know that if they allowed people to return it they wouldn't sell any Tempur-pedic is a decent but overpriced mattress with an amazing sales team and a terrible customer service department. Stay away.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
The base I purchased seems to work well although the temperature sensor for the sleep app always says room is warm, even when window are open on 53 degree nights. The only complaints I have are it doesn't work with alexa like I was told and the snore feature sometimes raises the head when there is no snoring. I have to fumble for the remote to get it back down. And yes I was awake when it did it...twice.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
This Smart Base should be in Sci-Fi movies ! It does so many things and can accommodate so many different positions that it's fun to try them all ! The zero gravity position for just 5-10 minutes relaxes your back and legs so much ! Love it!
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
I love the fact that I don't not need to prop a pillow behind my back every time I am in bed. I never realize sleeping with my legs up could be so comfortable. Lastly, when my boyfriend was snoring too loud, the bed auto adjust so he doesn't snore. It was so cool! haha
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
Love this smart base. I have back issues and this helps me sleep in the right position to relieve any pressure. Debated if I wanted to spend the extra cost to go with a smart base and so happy I did.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
I gave tried several features which I find to be helpful. The snoring feature, head and foot elevation with massage is nice. Rather annoying is- I unplug it because a light keeps blinking and the bedding slides off the bed.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
We love our tempur- Luxe Adapt matress and ergo smart base. It's great to be able to customize our bed position for watchign tv, playing games, relaxing, and sleeping.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
After back surgery 4 years ago, I hadn't slept comfortably through the night. I would toss and turn and wake up with lower back pain. Since getting this mattress and base, I have slept through the night and woken up without back pain for the first time in years!
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
The adjustable base is awesome. It's nice to be able to adjust the bed and it has the massage feature. Base is great for a sore back.
Reviewed at
Despite repeated calls, emails and texts, Tempur-Pedic still fails to understand the simple basis of our dispute. Our home internet and router fully comply with the stated requirements for Sleeptracker AI (a 2.4GHz or 5GHz Wi-Fi router connected to an active home internet) as explained by the sales representatives at the Tempur-Pedic store in Novi, MI, - Tempur-Pedic's own website - and the correspondence I've had with Ms. Glenda Fisher from Tempur-Pedic's support team. Even the response I received from Wells Fargo denying our initial dispute again reiterates this simple requirement. Note that we fully understood those requirements before we purchased the Ergo Smart Base on-line, and again, our router fully complies with the stated requirements. Yet the SleepTracker units on our adjustable base have failed to operate since it was delivered. Our AT&T All-Fi Hub internet router sits within 2 feet of our bed and receives a consistently strong signal that successfully communicates with nearly 40 connected devices located throughout our home! Some of these devices are over 10 years old, such as our garage door operator. We learned, well after the sale, that the SleepTrack AI is NOT COMPATIBLE with any Wi-Fi 6 router. Glenda Fisher, from Tempu-Pedic support, emailed me on December 19th to say that, "Bottom line is that some routers just don't work with SleepTracker." (copy attached) THAT was the admission we could have used BEFORE the sale, not after. Not only was this not explained when we bought the adjustable base, Tempur-Pedics website still neglects to warn consumers of this incompatibility! (See screenshot of page copied from Tempur-Pedic's marketing page) Furthermore, when I returned to the Tempur-Pedic store in Novi, MI to ask why the sales team had not explained the fact that the SleepTracker would not work with a Wi-Fi 6 router, they denied ever being told that that was the case! Wi-Fi 6 has been around since 2019 and is designed to be backward compatible with any Wi-Fi 5 device, per a quick search on Google. Tempur-Pedic clearly continues to misrepresent the actual requirements necessary for use of the SleepTracker AI. Their support team has offered no remedy to resolve this issue. To my amazement, they even refuse to consider the failure to be a Warranty issue. Despite their no-return policy, considering the aforementioned we would request that they come pick up our adjustable base and issue a full refund of the purchase price. Or of course, repair or replace our SleepTracker AI elements with working components.