Submitted 11 days ago

By Swindled Sleeper

From Alpharetta, GA

Reviewed at

Purchased a split-king qfter experiencing the display bed firsthand in their flagship store. They have a weighted piece of fabric that highlights the fact that there is a small breeze coming from the mattress. You can literally see the fabric trap the air and hover your hand over the mattress, feeling the breeze as well. We got the mattress in two weeks after placing the order, delivery was great, very exceptional and professional! Base worked like a charm qnd had no problems. Only problem, the mattress on both sides do not allow the air to travel up through the mattress. Thought it was strange but maybe it needed to be broken in a little to get it. After two months into this 90 day trail period to love it, I called to troubleshoot to see what is going on. Call was courteous and through talking it over with rep, they determined it was the fan and main control module. Several days later, got the call to schedule a service tech to come out and replace them both on both sides. Tech came out right away to replace them! After being replaced, fans were blowing a lot harder, but nothing was still coming out of the mattress. The tech was not sure what the problem could be either but suggested we file a warranty claim on them to get the mattresses swapped out. The very next day we went back to the flagship store to confirm whether or not it should be blowing through or not, perhaps we didn't remember it correctly. Went in to the flagship store qnd sure enough, had a weighted fabric on the bed to highlight the fact, it does blow through the mattresses. Could even feel the breeze on my hands when hover over the mattress. Completely different from what I received!! We talked with one of the reps there to find out what we could do. They gave us the warranty phone number qnd advised us to call. I called as soon as we got home, but they are only open till 8pm on business days. Called the very next day and it turns out warranty claims cqn only be filed online. Okay, hopped online and filed the claims for both sides and awaited to hear back within their window of 7-10 business days. The next day they responded to the claim! Great! Hopefully some great news!... Nope... Copied from e-mail I received: " Dear ******, Thank you for choosing our TEMPUR-ActiveBreeze®! We appreciate your trust in our product. I wanted to share some insights about its unique design and address any questions about its functionality. While you won't feel a direct breeze over the top of the mattress, rest assured that this is intentional. Our engineers have meticulously crafted it to evenly distribute airflow across the surface. This subtle circulation prevents the mattress from warming up with your body, ensuring a comfortable night's sleep. If you'd like to verify that the fans are working as intended, follow these simple steps: Turn on the Fans and Lift the Mattress: Select the "Red Warming Buttons" on your remote control to turn on the warming fans. Select the "TV" button on the remote to lift the mattress up. Since no one is in the bed at this time, the mattress will lift away from the base, providing easy access to the hose. Inspect the Hose Connection: Look underneath the center of the mattress. You'll see the hose that runs out of the base and connects to the mattress. Turn this hose counter-clockwise to disconnect it. Feel the Airflow: Place your hand near the hose opening. You should feel the airflow coming from the hose. This is also a great time to switch the fans to cooling mode and verify that verify that both warming and cooling air are flowing. Reconnect the Hose: Reconnect the hose to the base. Turn it clockwise until you feel it click into place. Now you can rest easy, knowing that the fans are working as designed! If you have any further questions or need assistance, feel free to reach out. Kind Regards, ******* Tempur-Sealy Consumer Rep " WHAT?! It is designed that way?! It stores the air in the mattress and not come through it!! Then why, at their OWN flagship stores, do the highlight the fact, that is blows through the mattress with a weighted piece of fabric!!? You can even feel it without touching the bed! More than likely going to get one of their lower tier mattresses as it is essentially the same, unless I can get these mattresses swapped out for ones that actually do what they show off at their own flagship stores. My advice, save your hard earned money qnd time, stay away from this mattress!!! I want to love it, but I am not going to pay top dollar for the same mattress I can get for much less money.

Submitted 29 days ago

By Cooler Nights

From Southern California

Reviewed at

I am a hot sleeper, I also don't like basting air conditioning. This Mattress has led to a much more comfortable sleeping experience. All the bells and whistles are nice, tracking your sleep, REM time, deep sleep time, Bluetooth speakers etc but the primary reason I purchased this was for the cooling effect; it works. You don't feel a breeze, like a fan, but the mattress remains cool the entire night. If I have one complaint/suggestion for Tempurpedic, why can't I put the night lights on a timer? Have them turn on and off every night/morning? This is a minor feature addition and for the price I would expect it.

Submitted 1 month ago

By E Renteria

From Wichita

Reviewed at

I've had the bed for a month and had a power outage a couple weeks ago. The cooling fans and vibrations do not work. I called warranty and was told it is not of thier concern. The bed is not worth the money. Tempurpedic warranty is a scam. Wouldn't recommend to anyone

Submitted 3 months ago

By AReale

From Ormond Beach, FL

Reviewed at

I love the concept of this mattress and thought I'd be bragging to all my friends. I couldn't understand why I couldn't get a good night sleep and kept having hip pain. I'm a curvy girl and have some hips but nothing out of the ordinary. I'm a side sleeper and prefer a softer mattress. The store recommended medium hybrid when I laid on their tech equipment in store. I swear I felt like Princess and the Pea. WHY can't I go through the night without hip pain? After a couple months I had to move the bed so I figured I'd really check it out underneath. Never really did that when it was set up. The mattress is 13" but the cooling holes go a whopping 8.5" deep (yes, I used a measuring tape)! To me, that made all the difference! It was like an ah-ha moment for both my husband and I. I can actually feel the plastic holes underneath, especially when the base is reclined. Unless I sleep in the middle I don't think I'll ever be comfortable on this mattress. I'll be trying to trade it for the Luxe Breeze soft I believe. Hopefully it's not too late.

Submitted 3 months ago

By Jason

From Milton fl

Reviewed at

After 3 years our once firm mattress has really soft holes that will hurt your back it is nothing like the mattress we purchased I require firm and it is now really soft verry disappointing for such an expensive mattress.

Submitted 3 months ago

By Cool Sleeper

From Boston, MA

Verified Buyer

Submitted as part of a sweepstakes entry

Reviewed at

The bed comes with a lot of options so you can rest your way. I used to overheat at night, and wake up several times because of that. The ventilation system is amazing - overheating is no longer a problem.

Submitted 3 months ago

By DBush

From Colorado

Reviewed at

The best sleep I have ever had Ready to take on the day happily

Submitted 4 months ago

By VishnuHG

From Corning NY

Verified Buyer

Submitted as part of a sweepstakes entry

Reviewed at

Incredible delivery , and sleep from start to finish. Well worth the hefty price tag. We're sleeping better than we ever have before

Submitted 4 months ago

By Happy Sleeper

From Myrtle Beach, SC

Reviewed at

Mattress has done wonders for my back. Quality is excellent.

Submitted 5 months ago

By Happy sleeper

From LA

Reviewed at

I have never known there will be such a good bed