American Signature Furniture and Value City Furniture Stores Are Open for Your Furniture Needs

On November 22, 2025, American Signature began a court-supervised process to facilitate a sales process. Select stores and our website remain open at this time, and we hope to help you find the style, quality, and value furniture you have come to love.

In connection with this process, we will be making changes to some of our customer programs, subject to court approval. You can find more information on the latest changes in the below frequently asked questions.

We are ready to welcome you with deep discounts on a wide selection of home furnishings including living room, dining room, and bedroom collections to decor, lighting, mattresses, and rugs through the holidays. Thank you for choosing American Signature, Inc. as your trusted furniture destination.

Frequently Asked Questions

Are Value City Furniture and American Signature Furniture stores still open?

Select stores and our website remain open at this time, and we hope to help you find the style, quality, and value furniture you have come to love. A complete list of American Signature Furniture and Value City Furniture can be found at the Store Locator.

I placed a deposit on product. Will my order be fulfilled and delivered as expected?

We are committed to doing our best to fulfill customer orders for products which are currently in stock through December 22, 2025. You can track your order status here.

If we are unable to fulfill an order that a customer placed a deposit for, they may be able to file a claim. Additional information on how to file a claim is available at https://www.veritaglobal.net/americansignature.

Are financing programs still available?

Yes, we expect to continue offering financing programs at this time.

Should I continue to make payments on furniture that I previously financed?

Yes, customers should continue to make their financing payments as usual.

Will existing warranties continue to be honored?

Yes, existing warranties are fulfilled through a third party and will continue to be honored at this time.

Will warranties continue to be offered on new purchases?

Yes, we are continuing to offer warranties on new purchases at this time.

Can I use a Value City Furniture or American Signature Furniture gift card?

We expect to continue accepting gift cards through December 31, 2025; however, gift cards are not accepted at locations that have begun store closing sales at this time.

Can I return or exchange my recently purchased product?

We expect to continue accepting returns and exchanges until Sunday, December 7, 2025. After December 7, 2025, we expect all sales will be final at all stores. Returns and exchanges are not accepted for clearance items.

Where can I go for information about my order?

If you have any questions regarding a recent order, you can call our Customer Care Crew at (888) 751-8552, and they will be happy to answer your questions. If talking on the phone isn't your thing, you can send us an email.

Where can I go for more information about the chapter 11 process?

If you have questions about ASI’s chapter 11 process, additional information is available at American Signature’s chapter 11 case website at https://www.veritaglobal.net/americansignature or contact our claims agent, Verita, by calling (877) 726-6511 (U.S./Canada) or +1 (424) 236-7251 (International), or email at https://www.veritaglobal.net/americansignature/inquiry.