Most Liked Positive Review

Just received new Tempurpedic pro adapt mattress/ergo base

I purchased a new Tempurpedic pro adapt soft mattress and ergo adjustable frame and Tempur adapt mid pillows earlier this month. I replaced my original Tempurpedic mattress set of nearly twenty years. I have found the new advancements to be extremely comfortable. I have fibromyalgia, arthritis and n...erve issues and found that this bed is the most comfortable of all that I tried. The Casper memory foam mattress I 100 day tested before caused me more pain and did not at all compare, as well as had a lingering off gasing smell. The new Tempurpedic smells wonderful from day one and required no settling or reshaping. The material is a bit warmer on the Pro Adapt than the Breeze models but when I tried the Breeze models I did not care for the damp sensation I got from the Breeze material. The soft Pro adapt is comfortable enough to allow my shoulders to sink in to the bed when side sleeping without twisting them and supportive enough when I lay on my back. I found the bed edges to be more stable when sitting and getting up or into the bed than earlier models. I love having the softer bed option than my original model. The Pro adapt model pillows are a bit too high for my my neck and are often hot feeling when laying on them. I was unable to find a store to test the pillow options of the different models before purchasing and was disappointed that I could not return them for different models after purchase immediately before use. I could tell that they were not going to be a comfortable fit for me as soon as I received them. I should have gone with a lower height option than the mid and a cooling pillow option. I am sleeping with my old regular pillows now. I do use the mid ones when the ergo back is elevated just for extra back support but cant for actually sleeping on with my neck. They are not very soft and do not easily change shape although I got the soft ones. I wish Tempurpedic would make pillows with a gap center that allows your ears not to get crushed on the pillow when sleeping... that would be amazing! As for the ergo base I have found that it is very nice having the ability to adjust heights for back and leg areas to raise and lower. I did have to find a deep height sheet set as normal height sheets tend to pop off the back when the ergo base back is elevated. I don't seem to notice any difference with the extra piece for pillow tilt at the top. It doesn't seem to really push the mattress forward in that spot. The light under the bed was a fun surprise and handy for looking under the bed and finding the bed at night when settling in to a dark room. The motor massage function is a bit odd and not necessarily my favorite feature. I would have purchased the bed without it. The feature does nit seem to do much except rattle or shake the bed in vibration.... reminds me of the old cheap hotel vibrating beds. It is supposed to have varying intensities but there is barely a noticeabke difference between low and high. Also, the display model at a store I was looking at seemed to have options for changing the massage function such as waves, steady vibration or varying movements... my new Pro adapt seems more basic in this regard. It just has four motors that do a steady vibration or a throbbing vibration but no variations, no patterns of massage techniques, no choices. This seems to be a downgrade from previous models... I thought mine might be defective at first but it seems that based on the website this is all the new ergo frames offer, so maybe they were changed. I will go back to the store I tried the massage functions at to double check. I definately felt like the store display was more of a massage feature option bed. The remote control is easy to use and user friendly. The matte finish is easy to grip. I wish it had light up symbols for easier viewing at night. I love the bed cover material. It feels very soft and comfortable. I also like the gentle shapes on the surface. I like that the legs are adjustable, although I did not realize this and the installers never asked me what height I wanted the bed so they put them at the highest height. I am 5'1" which makes the bed a bit tricky to get in and out of. Not sure with my medical issues if I can easily adjust the leg heights myself, the bed is very heavy... but if I can figure it out and do it, I will adjust this in the future. No instuction materials came with the bed or ergo base, just the warranty pamphlet and care of use. I was able to find some instructions such as the remote control symbol info and ergo base use on the tempurpedic website online. Registering the products purchase was also a little annoying as I had to search for awhile to find all of the hidden skus on the parts to register the product. I wish this could have been more seamless and that the warranty coukd have been an instant register with the order rather than an after delivery set up scavenger hunt and online entry. Contacting Tempurpedic support over the phone has been a very positive experience. Each agent I spoke with was very friendly, understanding and sincere. They wowed me with their outstanding personal service. The $300 promotion offer that was automatically applied at check out for the online purchase was nice without having to search for sale promo codes and manually enter. The only thing that did not work was the no interest limited time repayment plan via Tempurpedic credit card through Wells Fargo that was supposed to be pre-approved at purchase. I attempted to use the pre-approved card at purchase time for the offer as advertised but it would not accept it upon check out. It kept showing as pending despite that it was supposed to be an instant approval and use. I therefore, had to use my personal debit card to make the purchase and pay for everything instantly upfront with no ability to use the no interest spread out payment offer being advertised. a week later after already receiving the products, I received the approved credit card letter in the mail from Wells Fargo. I contacted Tempurpedic Customer Support and they are looking into whether or not anything could be done about this since the purchase was made and product delivered. I could not postpone the order once in check out to wait for the Wells Fargo cc to change from pending status as I needed to make the purchase on Labor Day for the expiring offers. This is frustrating as it was an expensive purchase that I was making with the understanding that I would be able to use the offer advertised for repayment. Hopefully they will get this fixed for the future. All in all I am very happy with my new bed set up and looking forward to many comfortable years of sleep. My friends and family have often asked if these beds are truly worth the money that they cost and myanswer as a double decade product user is a resounding yes. I feel that I got every pennys worth out of my past years as a Tempurpedic owner and will out of the next many years. They make a great product and all of the others out there that I have tested from competitors do not truly compare. They really last! And in my personal opinion, the best money spent is on something I will use every day of my life that will improve my sleep and comfort and health. That is exactly what this does!