Frequently Asked Questions

Note: Please be sure you have entered your zip or postal code above to see the most relevant and specific answers to your questions.

Why do you need my zip code?

    We won’t sell you furniture until we’re sure we can service your area to ensure smooth delivery of your order. We use your zip code to:
    • Let you know immediately if we can service your area
    • Tailor our selection to make sure you see only items that can be delivered to you
    • Inform you if the item is currently in stock
    • Offer you special pricing that may only be available in some areas
    • Help you find a local showroom in case you want to see an item in person.
    • Show you estimated delivery dates without having to checkout.

Can I see your furniture in a store?

    To see our products in a store, enter your zip code and we’ll direct you to the closest store to your area. Interested in seeing a particular item? Click "See this in a local store" on that product's page. We'll check the inventory at our stores and direct you to the one that is displaying that item.

How do I know that the color I see on screen is accurate?

    Every computer monitor displays colors slightly differently. To ensure you’re seeing the color of our products as they truly are, take the our M&M test. If the colors of the candies you see on screen don’t look the same as they do in real life, try adjusting your monitor’s brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.

Do you offer Special Order Furniture?

    Currently, we can't offer Special Order Furniture online but you can always visit one of our stores for assistance from any of our Home Furnishing Consultants in placing your Special Order Furniture.

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Pricing and Payments

Do you have Layaway?

    While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered. Visit a local store or call our web team to start your price lock for the furniture you love!

    Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit.
    • This policy does not guarantee availability of the merchandise.
    • Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month.
    • You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment.
    • After 180 days of inactivity, VCF/ASF will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law

Are the prices in my Shopping Cart guaranteed?

    We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed.
    Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged.

What types of payments do you accept?

    For online transactions we accept Visa, MasterCard, AMEX, Discover and our private label credit cards.
    Please note we cannot accept credit cards issued outside the United States and Canada for online orders at this time because we are not able to validate them.

Do you accept COD orders?

    We cannot accept COD orders. All orders must be paid in full once submitted online.

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Registration and Privacy

How do I become a Preferred Customer?

    All you have to do is register and create your online Account. The process takes only a moment, then press Submit and you’re done! The benefits are substantial:
    • Save your online shopping cart and retreive it from any device
    • Track your order online
    • Receive notice of sale events and exclusive offers

How do I change my personal information?

    Login to your Account to change your street or e-mail address, phone number, password or payment options.
    Please note changes made to "My Account" will not update information in your order. To change any information in your order please contact your local customer service team provided in the email confirmation.

Do you share my information with anyone?

    We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see our privacy policy.

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Protection Plans

How can I protect the furniture I purchase?

    When you click "Proceed to Checkout" from your Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. You can select Pure Promise or Pure Value for eligible items. Pure Promise is a 5 year protection plan and if you do not make a claim during the coverage period a rebate of the warranty amount will be sent back to you.

What do I do if something happens to my protected furniture?

    Contact Pure Promise directly at 1-877-478-2467 within 15 days of the occurrence that leads to your claim.

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Finding Help

What if I have questions about a product?

    You can find detailed information in any product detail page but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores.

What if I have questions about my order?

    Local service representatives are available to help with your order. We will send you the phone number for your local customer support team as soon as your order is processed. And don't forget, an easy-to-access order status is always available online.

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