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by PowerReviews
I'll break this down to multiple parts since there's a few different experiences with the smart base. Pluses: The adjustable height of the bed with the leg extensions is a nice option for set up of the bed. I also like the material of the Extend smart base, which means I don't feel like I need t...
After almost 13 years, we replaced our much loved Tempur-Pedic Deluxe king mattress. Placing our direct Tempur-Pedic Split King purchase was quick & easy. Everything after was like Rosemary's delivery! Yeah, every element of this bed's delivery was difficult - their botched 'White Glove' delivery ...
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Excellent cool mattress and smart base. Love the stop snore feature
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The smart base isn't that smart so far and has mixed up the readings showing mine on hers and is now not showing information at all.. Tried to call a couple of times but no luck getting a real person to help.
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The base that I have was in exchange for another model that was defective. The construction of this base is superior and comfortable.
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We've had our bed approximately 6 weeks and it's still hard and uncomfortable to sleep on, will give it another two weeks before we return it
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In order to fill out warranty info you need numbers from the side and bottom. (This is discovered after bed is put together by you). Your installer SHOULD ask you if you'd like them to take a picture of these needed numbers BEFORE while they are assembling the bed
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Great product! Great for those with mild sleep apnea and snoring. No more shoulder pain from side sleeping. Love the massage features and thought I would never use. Love the sleep reports. Compared with other like products and glad we choose tempur pedic. No pressure sales at the in house store.
Verified Buyer
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It's great being able to change positions to relive pressure points.
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Bought the frame on March 14th, it wasn't delivered until; April 21st , after it was delivered, we found out it was improperly setup also found out that 2 days after it was purchased (on March 14th) a new version of the frame came out at a lower price from what I could see that also had some additional features. when I called on the 24th to find out why It wasn't working correctly and that was when I found out about the newer version, I asked why they didn't send me the newer one and was told because I bought the older one, (even though the one we bought hadn't been delivered until a month later, I was also told that once delivered they do not exchange them. I have also found out since then that the frame massage system had a tendency to startup on its own and that there had been a number of cases where it caught fire, because the massage started up on its own and continued to run and overheated causing it to catch fire when the owner wasn't home. Also after a week of having it once I managed to get it properly connected it started to make a popping noise and we found out the plastic spacer washers on the lift motors would come disengaged and cause the noise, (this was do to a design defect) I would not recommend this ergo extend to anyone, and the company support and exchange policy sucks.
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I bought this base specifically for this feature and it works. I also like the under bed lighting. Decent upholstery makes it look not like a hospital bed unlike it's competitors.
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Problems with base from day 1. Doing things on its own. Got separated bases and ordered a king base. Terrible customer service too.