Terms and Conditions

Buying from Us
We are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. If you live within a store's delivery area, you can place an online order to be delivered to your residence. If delivery is not available to your area, you can always schedule to pick up your furniture at a local store.
Standard Forms of Payment for "ONLINE" transactions
    All online orders must be paid in full at the time of purchase.

    The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.
Pricing and Other Errors
    Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order.

    While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.

    In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
Product Availability
    Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. You can always contact your local store to see if the product is available for immediate purchase.
Product Information and Assembly Instructions
    If you need more information that what is provided in the Product Description, a Home Furnishings Consultant at your local store will be happy to answer all of your questions.
Refunds and Returns
Should you wish to cancel your order, please refer to the following policies:
Refunds "prior" to delivery or pick up
    You may cancel your order and ask for a full refund prior delivery or pick up (except for Special Order furniture). A full refund will be issued to the original method of payment.
    To cancel your order, simply call a service representative, or, if you prefer, e-mail us at websupport@vcf.com
Refunds "after" delivery or pick up
    We guarantee your complete satisfaction. If, for any reason, you are not completely satisfied, you may return your product within 7 days of pickup or delivery of your order by notifying a member of management.*

    *Refunds will exclude delivery fees and can only be made if the merchandise is in "as-new" condition. "AS-IS", "One Only," Mattress and Box Spring Items are not refundable or exchangeable, except in West Virginia or otherwise prohibited by law.
    Refund will be issued to the original method of payment.
    If you cancel a "Special Order", you agree that we shall retain thirty percent (30%) of the purchase price as compensation for the manufacturing, handling, and inventory costs related to the Special Order.
Pick up and Home Delivery Services
We are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. If you live within a store's delivery area, you can place an online order to be delivered to your residence. If delivery is not available to your area, you can always schedule to pick up your furniture at a local store.
We look forward to your enjoying your furniture in your home. Please read the following notes to ensure we can best serve you.
Delivery Service
    Our delivery service includes the following:

  • Delivery of products.
  • Assembly of your furniture (except on "Ready to Assemble" merchandise)
  • For a period of one year, in-home service for repair or replacement of defective items.


    • To ensure smooth delivery of your furniture, please review the following delivery policies:


  • All online orders must be paid in full at the time of purchase.

  • The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time stops.

  • If you must reschedule your delivery date, please notify your service store immediately or email us at websupport@vcf.com

  • In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.

  • Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.

  • We cannot deliver to anyone under age 18.

  • If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
Merchandise Pick Up
    Pick-ups can be made at most of our locations.

    To ensure smooth pick-up of your furniture, please review the following pick-up policies:


  • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the service store in advance.

  • Online orders must be paid in full at the time of purchase.

  • On the scheduled day, please proceed to the pickup/loading area with your receipt.

  • Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle.

  • Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage.

  • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.

  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.

  • Service Stores do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify the service store immediately
Reporting Damages/Defects
Delivered Items
    If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
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Pick Up Items
    If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store are required to return the merchandise to the store for service or exchange.
Warranty Programs and Repair Service
To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.
One (1) Year Warranty

  • Under conditions of normal usage we will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
  • We will not perform work or repair any furniture which may cause a hazard to our employees or our property.
  • Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.
  • If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same item is not available, we will issue an IN-STORE CREDIT towards new merchandise.
  • "AS-IS" items carry no warranty and the sale is final (except where prohibited by law).
  • For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.


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Accessory purchase warranty
    Accessory items are warranted for a period of 90 days.
American Signature® Branded Furniture Limited Lifetime Warranty
    Purchases of American Signature branded furniture made AFTER June 7, 2007 are covered under our Limited Lifetime Warranty. Components covered under the terms of the Limited Lifetime Warranty are as follows:

    • Limited Lifetime Warranty:
    Frame, Springs and Structural Integrity

    • Five Year Warranty:
    Motion Mechanisms/Sleeper Mechanisms, Mattresses in American Signature Branded Sleepers American Signature Branded Case Goods Hardware

    • One Year Warranty:
    Cushions, Seam Slippage, Finishes, Power Assisted Motion Mechanisms

    American Signature Limited Lifetime Warranty 10-04-2009.pdf
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Extended Protection Plan (EPP)
    • Available only when merchandise is purchased in-store.
    • Enhance or extend your merchandise warranty by purchasing Extended Protection Plan. Extend a one-year manufacturer warranty or enhance your protection under the Limited Lifetime Warranty.
    • This program provides in-home coverage for three (3) years (including the one [1] year manufacturer warranty period) from the date of possession of the original purchase.
    • Please refer to the EPP Terms and Conditions documentation for coverage, terms and conditions, exclusions and additional disclosures.

    ExtendedProtectionPlan.pdf

    Document link EPP Terms and Conditions English (purchases made 10/04/2009 - present)

    Document link EPP Terms and Conditions Spanish (purchases prior to 10/04/2009)
Mattress Warranty Programs
    Your warranty is specific to the brand of mattress and/or box spring you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.

    If you have misplaced your warranty documentation, please make a request to the store of purchase and an extra copy will be provided to you.
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We Respect Your Privacy
Last Updated December, 2012

We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!
    The information gathered on this site, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but we make clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately.

    We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

    It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

    As a registered user, you may occasionally receive emails from us, including:

    • Newsletters.

    • Special Offers.

    • When you place an order with us online, you will also receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences.

    Should you no longer wish to receive these emails, you may "opt out" at any time by logging in to your Account and clicking "Update your email preferences." Alternatively, you may mail your request to Blueport Commerce 580 Harrison Ave, Boston, MA 02118 Attention: Privacy. or email us at privacy@blueport.com
Secure Shopping
    We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.


    Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We are so confident in our systems that we ensure 100% safety in the transactions you make with us.*

    *In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, valuecityfurniture.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at valuecityfurniture.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the vcf.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.